Quality Management Principles

Global Container Line believes in continual quality improvement and has adopted well written document "Quality Management Principles".

Organiszations exist ony because of customers. It is not that the customers are for the organization, but the organization is for the customers. Organizations should always strive to exceed the customer expectations. They should work recognizing current and future customer needs and should meet customer requirements.

Objectives of an organization can be attained only in an internal environment where people can become fully involved. The unity of purpose and direction of the organization should be established by the leadership.

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Effective decisions are based on the analysis of data and information.

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.